Shipping policy

# SHIPPING & DELIVERY POLICY

**Cedarmen Couture (CM)**

**Last updated: 31/08/26**

At Cedarmen Couture, we aim to ensure that every CM order is prepared, dispatched and delivered with care.

## 1. UK Delivery

We currently deliver to addresses within the United Kingdom.

Available delivery methods, estimated delivery times and applicable charges will be displayed at checkout before you complete your purchase.

**Standard UK Delivery:** [3-5working days]
**Standard Delivery Cost:** £3.50

Delivery estimates begin from dispatch unless otherwise stated.

## 2. Order Processing

Orders are normally processed within **[3–5 working days]**, excluding weekends and UK bank holidays.

During product launches, limited releases, promotional periods and other periods of high demand, processing may take longer.

Once your order has been dispatched, you will receive a dispatch confirmation email. Tracking information will be provided where available.

## 3. Delivery Times

Any delivery dates or times shown on our website are estimates unless we expressly agree otherwise with you.

We will make reasonable efforts to deliver your order within the estimated timeframe.

Unless a different delivery period has been agreed with you, goods will be delivered within the timeframe required by applicable UK consumer law.

If we become aware of a significant delay affecting your order, we will contact you using the details provided when the order was placed.

## 4. Pre-Orders

Where an item is offered for pre-order, the product page will clearly indicate that the item is a pre-order and provide an estimated dispatch or delivery period.

Items purchased on pre-order will not necessarily be available for immediate dispatch.

If there is a material change to the expected delivery timeframe, we will contact affected customers.

Your statutory consumer rights remain unaffected.

## 5. Incorrect Delivery Information

Customers are responsible for checking that the delivery information supplied at checkout is accurate.

If you notice an error after placing your order, please contact us immediately at **[Cedarmenofficial@gmail.com]**.

We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment or has been handed to the delivery provider.

## 6. Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact:

**[Cedarmenofficial@gmail.com]**

Please provide your order number so that we can investigate the delivery.

Where goods are lost in transit before delivery to you, we will deal with the matter in accordance with applicable UK consumer law.

## 7. Damaged Parcels

If your parcel or item arrives damaged, please contact us as soon as reasonably possible.

Where helpful, please provide photographs of:

* The external packaging
* Shipping label
* Damage to the product
* Any other relevant damage

This helps us investigate the issue with our delivery provider.

Providing photographs does not affect your statutory rights.

## 8. Refused and Uncollected Deliveries

If a parcel is returned to us because it was refused, not collected or could not be delivered, please contact us.

We will review the circumstances and advise you of the available options.

Any additional delivery or return charges will only be applied where permitted by law and where the applicable costs have been properly communicated.

## 9. International Shipping

We currently **[do/do not]** offer international delivery.

If international delivery becomes available, applicable delivery costs, estimated times, customs duties, taxes and other relevant information will be provided where required.

## 10. Contact

For delivery enquiries, please contact:

**Cedarmen Couture Ltd**
Trading as **Cedarmen Couture / CM**

Email: **[Cedarmenofficial@gmail.com]**
Registered Office: **[158 Clarkson court, Hatfield. AL109GY]**
Company Number: 17239106